Privacy Policy

This Privacy Policy explains how Appliance Master ("we", "us", or "our") collects, uses, discloses and safeguards the information you share when you book a repair, request a quote or otherwise interact with our website, phone lines, WhatsApp channel and on-site technicians across Chandigarh, Mohali, Panchkula and surrounding areas.

By using our services you agree to the practices described below. If you do not agree, please do not use our services or share personal information with us.

1. Information We Collect

We only collect information that is reasonably necessary to schedule, deliver and warrant a repair:

• Contact details — name, phone number, WhatsApp number, email address.
• Service address — locality, sector, house or flat number required to dispatch a technician.
• Appliance details — brand, model, age and the nature of the fault you describe.
• Visit and invoice records — date of visit, parts replaced, charges and warranty period.
• Website data — basic analytics such as pages viewed, device type and approximate location, gathered through cookies and similar technologies.

We do not knowingly collect information from children under 18 and do not process sensitive categories of personal data such as government ID numbers, financial account numbers or biometric data through this website.

2. How We Use Your Information

• Confirm bookings, dispatch technicians and provide accurate ETAs.
• Share repair quotes, invoices and warranty cards.
• Provide post-service support and honour the 30-day workmanship warranty.
• Send service updates, follow-ups and occasional offers — only to customers who have engaged us previously.
• Improve our website, training and quality of service.
• Comply with applicable Indian laws, including tax and consumer-protection regulations.

3. Sharing of Information

We do not sell or rent your personal information. We share details only with:

• The technician assigned to your job, strictly for the purpose of completing the visit.
• Authorised spare-parts suppliers when a part needs to be sourced for your appliance.
• Payment processors, telephony providers and IT vendors who help us operate our business under confidentiality obligations.
• Law-enforcement, regulators or courts where disclosure is required by law.

4. Data Retention

We retain customer service records for up to five years from the date of the last visit in order to honour warranties, address disputes and meet statutory record-keeping requirements. Website analytics data is retained for up to 26 months.

5. Security

We use reasonable technical and organisational measures — including access controls, encrypted communication channels and trained staff — to protect your information. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You may at any time:

• Request a copy of the personal information we hold about you.
• Ask us to correct inaccurate or outdated information.
• Request deletion of your information, subject to legal and warranty obligations.
• Opt out of marketing communications by replying STOP to any message or emailing us.

7. Cookies

Our website uses a small number of first-party cookies to remember preferences and measure traffic. You can disable cookies in your browser settings, but parts of the site may not function as intended. See our Cookie Policy for details.

8. Third-Party Links

Our website may link to third-party websites such as brand support pages. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent change. Continued use of our services after an update constitutes acceptance of the revised policy.

10. Contact Us

For any privacy-related questions or requests, please contact:

Appliance Master
SCO 24, Sector 35-C, Chandigarh 160022
Phone: +91 7696331261
Email: help@appliancemaster.in